Shipping policy

Return and Exchange Policy

The company returns and exchanges goods in accordance with the "Consumer Protection Law."

You have the right to return or exchange the goods within 14 days from the date of purchase.

Return Procedure for Goods of Proper Quality:

  1. Call +18143008204 to inform us of your intention to return the product.
  2. Send the product back via a carrier.
  3. Provide the declaration number of the sent parcel and the bank card number for a refund.
  4. After receiving and verifying the returned product, we will refund your money to your bank card or send a replacement within 5 business days.

Goods of Improper Quality:

The following categories of goods are not subject to exchange or return (list specific products, if applicable).

Return Procedure for Goods of Improper Quality:

  1. Call +18143008204 to inform us of your intention to return the product.
  2. Provide the declaration number of the sent parcel and the bank card number for a refund.
  3. After receiving the product, we will process the return within 14 business days and refund your money or send a replacement.

All carrier service fees and money transfer commissions are the responsibility of the company if the product is of improper quality.

Goods of proper quality are:

  • Unused with no signs of wear (e.g., scratches, chips, stains).
  • Fully complete with intact factory packaging.
  • All labels and factory markings are on the product.
  • Product retains its presentation and consumer properties.

Goods of Improper Quality: A product of improper quality does not meet the regulatory requirements or the specifications set by the manufacturer or seller.

Exchange and Return Address: The sender's address.

We cover the return delivery costs only for goods of improper quality. For goods of proper quality, all costs are borne by the buyer.

According to the "Consumer Protection Law," the company may refuse to exchange or return goods of proper quality if they fall under the categories specified in the current List of Non-Food Products That Are Not Subject to Return or Exchange.