Refund policy
We have a 30-day return policy, meaning you have 30 days from the date you receive your product to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused or unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at krupavasyl1296@gmail.com. Please note that returns should be sent to the following address: https://mygoodsforpetscom.com//policies/refund-policy.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at krupavasyl1296@gmail.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and correct it.
Exceptions/Items Not Eligible for Return
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom items (e.g., special orders or personalized items), and personal care items (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of discounted items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the item is being delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without explanation. As stated above, your item must be in the same condition you received it, unused or unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved or not. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that your bank or credit card company may take some time to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at krupavasyl1296@gmail.com.
To be eligible for a return, your item must be in the same condition you received it, unused or unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at krupavasyl1296@gmail.com. Please note that returns should be sent to the following address: 4 Peddlers Row #159, Unit #159, Newark, Delaware 19702, United States.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at krupavasyl1296@gmail.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong itemso we can assess the issue and correct it.
Exceptions/Items Not Eligible for Return
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom items (e.g., special orders or personalized items), and personal care items (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of discounted items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the item is being delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without explanation. As stated above, your item must be in the same condition you received it, unused or unworn, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund is approved or not. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that your bank or credit card company may take some time to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at krupavasyl1296@gmail.com.