Legal notice
Trade Name: My-Goods_for_Pets
Phone: +18143008204
Email: krupavasyl1296@gmail.com
Physical Address: My/Goods_for_Pets, Teatralna 6a, Unit #159, 40-003 Katowice, Poland
Return and Exchange Policy
The company accepts returns and exchanges in accordance with the "Consumer Protection Law."
You have the right to return or exchange goods within 14 days from the date of purchase.
Return Procedure for Goods of Proper Quality:
- Call +18143008204 and inform us of your intention to return the product.
- Send the product back via a carrier.
- Provide the declaration number of the sent parcel and the bank card number for a refund.
- Once the returned goods are received and verified, we will issue a refund to your bank card or send a replacement within 5 business days.
Goods of Improper Quality:
The following categories of goods are not subject to exchange or return (specific list if applicable).
Return Procedure for Goods of Improper Quality:
- Call +18143008204 and inform us of your intention to return the product.
- Provide the declaration number of the sent parcel and the bank card number for a refund.
- After receiving the product, we will process the return within 14 business days and refund your money or send a replacement.
All carrier service fees and transfer commissions are at the expense of the company if the product is of improper quality.
For goods of proper quality, all costs are borne by the buyer.
Goods of Proper Quality Are:
- Unused with no signs of wear (scratches, chips, stains, etc.).
- Fully complete and with preserved factory packaging.
- All labels and factory markings intact.
- Retains presentation and consumer properties.
Goods of Improper Quality
A product of improper quality does not meet the regulatory requirements or specifications set by the manufacturer or seller.
The exchange and return address is provided to the sender.